Terms of Sales
Important details about your purchase
By placing an order, you agree to our sales terms. These cover pricing, payments, shipping, and order processing to ensure a clear and secure transaction.
Last Updated: September 4, 2025
By placing an order on www.pet-pjs.com, you agree to these Terms and Conditions.
Please read carefully as they describe your rights, responsibilities, and limitations regarding your purchase.
Product Safety Information
- Pet Pjs recovery suits are intended for therapeutic use on dogs and cats. Always follow our instructions for fit and care. Do not overtighten. Check your pet daily. Products are not toys, collars, leashes, muzzles, or costumes. Discontinue use if your pet shows discomfort. Consult your veterinarian prior to use.
Order Acceptance & Cancellation
- Your order is an offer to purchase. A binding contract forms when you receive our confirmation email. Orders may be canceled before confirmation by contacting [email protected].
Prices & Payment
- All prices are in USD and subject to change. Taxes, shipping, and handling apply at checkout. We accept major credit cards and digital wallets.
Shipping & Risk of Loss
- Title and risk of loss transfer to you when products are handed to the carrier. Delivery estimates are not guarantees.
Returns & Refunds
- Returns accepted within 30 days of delivery.
- Items must be clean, unworn, unwashed, and in original packaging.
- Customized suits are non-returnable unless defective.
- Use our Returns Portal or email [email protected] for authorization.
- Customer pays return shipping unless otherwise authorized.
- Refunds processed within 10–21 business days after inspection.
Limited Warranty
- We warrant products against manufacturing defects for 1 year. Remedies include repair, replacement, or refund at our discretion. Warranty excludes normal wear, misuse, alterations, or pet damage.
Limitation of Liability
- Our maximum liability is the purchase price paid. We are not liable for indirect, incidental, or consequential damages.
Personal Use Only
- Products are sold for personal or veterinary professional use, not resale or export, unless authorized.
Intellectual Property
- All designs, images, text, and trademarks on the Site belong to Pet Pjs or its licensors.
Indemnification
- You agree to indemnify Pet Pjs from claims arising from misuse, violation of law, or breach of these Terms.
Force Majeure
- We are not responsible for delays due to causes beyond our control.
Governing Law & Arbitration
- These Terms are governed by Tennessee law. Disputes are resolved exclusively by binding arbitration administered by the AAA on an individual basis. Class actions are not permitted.
Notices
- Notices to you will be sent by email or posted on the Site. Notices to us must be directed to the Knoxville address above or to [email protected].
Severability
- If one provision is invalid, the remaining provisions remain effective.
Entire Agreement
- These Terms, the Website Terms of Use, Privacy Policy, and your order confirmation constitute the full agreement between you and Pet Pjs.
Need Help?
We’re here for you if you have questions or concerns.
Pet Pjs Recovery Suits LLC
1024 Ferrell Ln
Knoxville, TN 37932, USA
Phone: +1 (407) 432-6306
Email: [email protected] | [email protected]
1024 Ferrell Ln
Knoxville, TN 37932, USA
Phone: +1 (407) 432-6306
Email: [email protected] | [email protected]
9 Sizes for All Dogs and Cats
Give your pet the freedom to eat, sleep, and recover comfortably with a breathable suit that protects wounds without a cone’s anxiety, always focusing on their well-being and happiness.
